ATOL Number 12019
We understand how important it is for our clients, to have peace of mind and know that your monies are properly protected when you book your holiday with us.
For that reason, we ensure your money is 100% protected – i.e., in the unlikely event that we were to cease trading, you would get your monies back – either through the ATOL scheme or through our membership of Protected Trust Services.
When you book a ‘package’ which includes flights and ground arrangements (such as hotels, transfers and excursions in combination), if you are in the UK at the time of making your booking your arrangements will be covered under the ATOL scheme.
ATOL stands for the Air Travel Organisers Licence and is administered the Civil Aviation Authority (CAA). It is a legal requirement for us to report all qualifying bookings to the CAA and to pay a fee for each qualifying passenger into the Air Travel Trust. In the event that we ceased trading whilst you were abroad on your holiday, the Air Travel Trust is the fund used to repatriate you and ensure you are not left stranded. If we were to cease trading prior to your holiday, the CAA guarantees all monies paid to us for your holiday and would refund it to you.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels, and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ ATOLCertificate.
Protected Trust Services (PTS)
PTS Membership Number 5599
How Does PTS Offer Consumer Protection?
PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected.
PTS members are fully package travel regulation compliant.
All consumers can check the PTS membership of a company prior to booking. Simply contact PTS directly for peace of mind.
If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.
PTS is FCA registered to ensure trust and confidence when booking with any PTS member.
https://www.protectedtrustservices.com/services/consumer-protection/